frequently asked questions

Yes, we accept swab samples from hospitals/centers. Please inform us at least 3 days prior since this will depend on the lab’s capacity per day. Send formal requests to: [email protected]

Transporting the samples must follow the “Basic Triple Packaging System” as outlined by the WHO: All samples should be transported in an ice box. If not for immediate transport, samples may remain in -4C conditions for no longer than 4 days before being sent to our lab for processing.

No, we currently don’t perform the swab collection. We are a non-hospital based facility (NHB) that accepts samples from centers/hospitals.

But if you live within 500m of UP Diliman, you may have yourself swabbed at the University Health Service for free, provided that you are symptomatic or were exposed to a known case of COVID-19.

All COVID-19 RT-PCR tests are performed free of charge for patients eligible for testing based on DOH guidelines, as well as all COVID-19 cases requiring repeat testing.

No. Swabs and VTM are provided by the requestor.

Viral Transport Media or VTM is used for storage, collection, transport, maintenance and long-term freeze storage of clinical specimens w/c maintains organism viability for 48 hours at room or refrigerated temperature.

No. PGC conducts testing but does not sell test kits. For COVID-19 Kit inquiries, please contact Manila HealthTek Inc. at 0917 704 1396.

There are two types of “Rapid” tests: Rapid RT-PCR testing, also known as “GeneXpert Testing” and Rapid Antibody (IgM/IgG) testing.

PGC does not perform either of these tests, but be aware that the only validated method for confirming cases is the RT-PCR and Rapid RT-PCR methods.

Rapid Antibody testing is susceptible to high false positive or false negative rates depending on the stage of illness if someone has COVID-19, so it is not reliable as a screening test.

For COVID-19 testing concerns, you may contact us at:
8981-8625 / 8981-8500 local 4713 or email [email protected]