frequently asked questions

Yes. Inform us at least 3 days prior since this will depend on the lab’s capacity per day. Send formal requests to: [email protected]

Transporting the samples must follow the “Basic Triple Packaging System” as outlined by the WHO: All samples should be transported in an ice box. If not for immediate transport, samples may remain in -4C conditions for no longer than 4 days before being sent to our lab for processing.

All COVID-19 RT-PCR tests are performed free of charge for patients eligible for testing based on DOH guidelines, as well as all COVID-19 cases requiring repeat testing.

No. Swabs and VTM are provided by the requestor.

Viral Transport Media or VTM is used for storage, collection, transport, maintenance and long-term freeze storage of clinical specimens w/c maintains organism viability for 48 hours at room or refrigerated temperature.

No. PGC conducts testing but does not sell test kits. For COVID-19 Kit inquiries, please contact Manila HealthTek Inc. at 0917 704 1396.

No, we don’t do swabbing. We only accept samples from centers.

But if you live within 500m of UP Diliman, you may have yourself swabbed at the University Health Service for free, provided that you are symptomatic or were exposed to a known case of COVID-19.

There are two types of “Rapid” tests: Rapid RT-PCR testing, also known as “GeneXpert Testing” and Rapid Antibody (IgM/IgG) testing.

PGC does not perform either of these tests, but be aware that the only validated method for confirming cases is the RT-PCR and Rapid RT-PCR methods.

Rapid Antibody testing is susceptible to high false positive or false negative rates depending on the stage of illness if someone has COVID-19, so it is not reliable as a screening test.

For COVID-19 testing concerns, you may contact us at:
8981-8625 / 8981-8500 local 4713 or email [email protected]